Trámites y reclamaciones - Complaints and suggestions about Aena public website services
Procedures and Claims
Trámites y reclamaciones
Complaints and suggestions from the website
Complaints and suggestions relating to the services provided through Aena's Public Website
Access to the procedure
Filing applications
Filing applications
Provision of additional documentation
Request copy of electronic file
Receipt copy request
About
Aena Communications Department is the section responsible for the management and maintenance of:
- The content provided on the Aena Public Website.
- The corporate applications which can be accessed through the Aena Public Website.
- Accessibility and usability of the Aena Public Website.
On the Aena Public Website you can access all the general information about Aena S.M.E., S.A. and its services (parking reservation, VIP services, barrier-free assistance, etc.) and obtain information on:
- Flights to and from airports in the Aena network in real time (Infovuelos flight information application).
- Contracts (for works, supplies and services).
- Business procurement.
- Luggage, documentation and security.
- Relationship with shareholders and investors.
- Routes and incentives for airlines.
- Business opportunities in the airports.
- etc.
How do I present a Complaint or Suggestion
If you have any type of incident in the consultation of the information offered or the applications available on our website, or if you want to send us your ideas or suggestions to help us improve the services provided through Aena's public website, you can contact us by submitting the form for this purpose electronically. or by downloading the paper form that we offer you in the lower area.
If you use our downloadable paper form, please send it to us by ordinary mail to the following address:
Aena
Public Web Unit C / Peonías, 12
28042 Madrid (Spain)